Lambton County

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 Ontario Works 


The health and safety of our staff and our community are a priority for Ontario Works. In order to help stop the spread of COVID-19, beginning on Monday March 23rd, 2020, Lambton County - Ontario Works will remain open by appointment only, by telephone or by email.

  • Those seeking the services of Ontario Works who are not currently on assistance are asked to apply online at or contact the Ontario Works intake line at 519-332-4906. 
  • Those already on assistance should connect with their Caseworker by phone at 519-344-2062, email or text at 226-212-7286 if you need assistance or have a question(s).


Income Reporting and Payments

  • Ontario Works recipients are required to report income on a monthly basis, along with any changes to their income, address, contact information or family size. 
  • Our preferred method of contact to report income and provide updates is through Mybenefits, our new online portal, phone, text or email. 
  • If required, you can still drop off income reporting statements or other documents in the silver drop box outside the main entrance on Lochiel St. 
  • Payments are being sent by mail or direct bank deposit. Notify your caseworker about any changes to your address or banking information immediately. 
  • If you do not have direct bank deposit, it is highly recommended that you contact your caseworker to get it set up for your payments.


Lambton Works Centre

The NEW Lambton Works Centre can help you access employment, training and educational information and services to support you on your path to employment. Although the centre is closed to the public during the time, people are able to access the following services virtually:

  • Labour market information and job search support 
  • Resume and cover letter writing assistance 
  • Referrals to virtual literacy, training, education and employment programs and services 
  • Access to employment and volunteer opportunities

Need help navigating the job market during this time? The friendly and knowledgeable staff at the Lambton Works Centre are available by email at to assist you.

Ontario Works provides employment and income assistance to eligible individuals and families. Income support assistance is provided to persons in need to cover the costs of food, shelter, basic needs and prescription drug coverage.

Ontario Works legislation requires that those receiving social assistance actively participate in a plan that includes agreed upon employment assistance activities to support them in their employment goals. There are certain circumstances in which those receiving assistance may be temporarily exempt from these requirements.

Social Services policies are governed by the Ontario Works Act and Regulations, which is provincial legislation that governs how our community delivers social assistance.

Ontario Works is co-located at the Lambton Shared Services Centre in the Bayside Centre with Housing Services, Social Planning and Children's Services, Court Services, Ontario Disability Program Support (ODSP), and Service Ontario at:

150 N. Christina St., Sarnia, ON N7T 8H3
519 344-2057 / Toll Free: 1-800-387-2882

To apply for assistance call 519 332-4906 OR 1-866-879-6750 or apply online at
Welfare Fraud Hotline: 1-800-394-7867

Interactive Voice Response System Details

Cheque/DBD Information: 1-800-808-2268
Hours: Mon-Fri—8 am – 9 pm
Sat-Sun—12pm – 5 pm
Interactive Voice Response system requires ID# and PIN# which are sent to Social Assistance recipients by mail

Related Links

Family Responsibility Office
Legal Aid Ontario
The Workplace Group

For more information about the Ontario Works Department, contact:

Jane Dalziel, Manager
150 North Christina Street
Sarnia, ON N7T 8H3
Telephone:  519 344-2062 x2168 / Toll-free:  1-800-387-2882
Fax:  519 344-2023