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 Text with 9-1-1 

What is Text with 9-1-1?
Text with 9-1-1 (T9-1-1) is a service that is available if you are deaf, deafened, hard of hearing or speech impaired. This service will provide 9-1-1 call takers and emergency services the ability to converse with a caller during an emergency, using text messaging.

In order to use the T9-1-1 service, your cellular phone must be compatible with T9-1-1 requirements, must be registered with your cellular phone company, and must have the capability to send and receive text messages. Please visit your cellular phone company’s website for details on registering your phone and its compatibility with T9-1-1 service.

Why is T9-1-1 not for everyone?
Voice calling remains the preferred way to communicate with 9-1-1 services for a person that is not deaf, deafened, hard of hearing or with speech impairment. During an emergency, time is of the essence and talking enables faster communication than texting. T9-1-1 calls require more time than a voice call to communicate with emergency services.

How to make a T9-1-1 call
Dial 9-1-1 on your cell phone. There is no need for you to speak as the 9-1-1 call taker will receive an indicator that tells them to communicate with the caller via text messaging. The 9-1-1 call taker then initiates text messaging with the caller to address the emergency.

It is important to remember that the original call to 9-1-1 must be done by dialing 9-1-1 from your cell phone as this establishes direct contact with the 9-1-1 call taker. Text messages sent to the digits “9-1-1” do not reach emergency services.

Dialing 9-1-1 provides the 9-1-1 call taker with the caller’s telephone number which will be used to initiate text messaging with the caller. Dialing 9-1-1 also provides the call taker with the approximate location of the cell phone.

Dialing 9-1-1 establishes a voice channel that enables the call taker to hear any background noises that can be very helpful to assess the emergency and to provide enhanced 9-1-1 functions.

Please do not call 9-1-1 to test the T9-1-1 service. Your cellular phone company can confirm your T9-1-1 registration.

For further information regarding the T9-1-1 service and what you need to know, visit www.textwith911.ca.